Last Updated: 1st August 2024
At Qutee.in, we strive to ensure a smooth shopping experience for our customers. Please read our cancellation and refund policy carefully to understand your rights and obligations when purchasing from our website.
1. Order Cancellation
1.1 Cancellation by Customer
- Orders can be canceled within 24 hours of placing the order. To cancel your order, please contact our customer service team at support@qutee.in with your order details.
- If the order has already been processed or shipped, cancellation will not be possible.
1.2 Cancellation by Qutee.in
- We reserve the right to cancel orders at our discretion for reasons including but not limited to insufficient stock, inaccuracies in product pricing, or any unforeseen issues.
- In the event of such cancellation, we will notify you and provide a full refund of the amount paid.
2. Refund Policy
2.1 Eligibility for Refunds
- Refunds are only available for defective or damaged products. Custom or personalized products are non-refundable unless there is a manufacturing defect.
- To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging.
2.2 Refund Process
- To initiate a refund, please contact our customer service team within 3 days of receiving your order. Provide a detailed description of the issue, along with any supporting photos if applicable.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.
- If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 3 days.
2.3 Shipping Costs
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Non-Refundable Items
3.1 Custom or personalized products cannot be returned or refunded unless they arrive damaged or defective.
3.2 Gift cards and any other promotional items are non-refundable.
4. Late or Missing Refunds
4.1 If you haven’t received a refund within the stated timeframe, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted.
4.2 If you’ve done all of this and still have not received your refund, please contact us at support@qutee.in.
5. Contact Us
If you have any questions or concerns about our cancellation and refund policy, please contact us at support@qutee.in.